Data Protection Document

Fickle's Privacy Policy — Your Data, Our Responsibility

Every time you register, place a bet, or make a deposit on Fickle, some information comes our way. This document clearly explains how that information is used, where it goes, and what rights you have — no fine-print traps, no hidden surprises.

Last updated: January 2026
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How Do We Protect Your Privacy?

End-to-End Encryption
Your password, payment details, and personal data on Fickle are protected with 256-bit SSL encryption. No third party can read this information while it is in transit.
SSL Certified
Data Never Sold
Fickle never sells your personal data to third parties. No outside party receives your information beyond licensing authorities and payment processors.
No Data Selling
Secure Data Storage
Your data is stored on ISO 27001 certified servers. Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
ISO 27001
You're in Full Control
At Fickle, you can view, update, or request deletion of your data at any time. Your data belongs to you.
Full Control
Marketing Opt-Out
You can opt out of promotional emails or SMS at any time. No marketing communications will be sent without your consent.
Consent-based
Data Minimization Policy
Fickle only collects information that is strictly necessary to provide its services and meet regulatory requirements. No unnecessary data is requested.
Minimum Collection

1
What Information Do We Collect?

Fickle collects two types of information from you — data you provide directly and data generated automatically as you use the platform.

Directly provided information:

  • Full name and date of birth (provided at registration)
  • Mobile number and email address
  • National ID or passport details (for KYC verification)
  • Payment method details (bKash/Nagad number, etc.)
  • Information shared via support chat or email

Automatically Collected Information:

  • IP Address & Device Information
  • Browser type and operating system
  • Session duration and page visit history
  • Betting & Gaming Activity Logs

IP address and device information are collected primarily for fraud prevention and security purposes. They are not used for advertising.

2
How Is Your Data Used?

Fickle uses your information only for specific, legitimate purposes. Each purpose and its legal basis are outlined below:

PurposeData TypeLegal Basis
Account ManagementName, email, phone numberContractual Obligation
KYC VerificationIdentity InformationLegal Obligation
Payment ProcessingPayment MethodsContractual Obligation
Fraud PreventionIP & Device LogsLegitimate Interest
Promotional CommunicationsEmail, phone numberYour Consent
Platform ImprovementUsage PatternsLegitimate Interest

We rely on your consent for promotional communications, and you can opt out at any time.

3
Who Is Your Data Shared With?

Fickle does not sell your personal data or share it with third parties for commercial purposes. However, in certain circumstances, data may be shared to comply with legal obligations or to deliver our services:

  • Payment Processors: Only the minimum necessary data is shared with relevant financial institutions, including bKash and Nagad, to process deposits and withdrawals.
  • Regulatory Authority: Disclosure of required information to regulatory bodies is mandatory under licensing and anti-money laundering regulations.
  • Law Enforcement: Information may be disclosed in response to a court order or legal claim.
  • Technology Service Providers: We work with trusted partners for hosting, cybersecurity, and analytics services, though they are all bound by strict confidentiality agreements.

Fickle never shares your information with advertisers, data brokers, or other gaming platforms.

4
How is data stored and kept secure?

Fickle follows the highest industry standards to protect your data — security is ensured at both the technical and organizational levels.

Encryption Standards
AES-256 Bit
Certification
ISO 27001
Data Backup
Every 24 Hours
Security Audit
Every 6 months

Data Retention Period:

  • All data is retained for as long as your account remains active
  • Financial records are retained for 5 years after account closure (as required by law)
  • KYC documents may be retained for up to 7 years
  • Log files are retained for a maximum of 1 year, then securely deleted

5
Cookies & Tracking Technologies

Fickle uses cookies on its website and app. Cookies are small text files stored on your device that help the site function more effectively.

Cookie TypePurposeDurationControls
Essential Cookies Login Sessions, Security Until end of session Cannot Be Disabled
Functional Cookies Language preferences, theme settings 1 year Optional
Analytics Cookies Monitoring site performance 6 months Optional
Marketing Cookies Showing relevant offers 30 days Consent Required

You can disable optional cookies from your browser settings. However, disabling essential cookies may cause the platform to function incorrectly.

6
Your Rights

As a fickle member, you have full rights over your own data. Your rights are outlined below:

  • Right to Access: To find out what information we hold about you, submit a request to support@fickle.ws.
  • Right to Rectification: You may request a correction if any of your information is inaccurate.
  • Right to Erasure: You may request the deletion of your data unless we are required to retain it by law.
  • Right to Restrict Processing: You can restrict the processing of specific data.
  • Right to Data Portability: You may request your data in a machine-readable format.
  • Right to Object: You can object to your data being used for marketing or profiling purposes.

Fickle will respond to any data-related request within 30 days. For complex cases, this may be extended by up to 60 days — the requester will be notified in advance if so.

7
Children's Privacy

Important: Fickle is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a parent or guardian discovers that their child has registered on fickle, please contact us immediately. We will close the account and delete all associated data.

Age verification is a core part of our KYC process and is strictly enforced.

8
What happens in the event of a data breach?

While Fickle maintains robust security measures, in the event of a data breach, we will take the following steps:

  • The regulatory authority will be notified within 72 hours of a breach being identified
  • Affected members will be notified and advised on the necessary steps to take.
  • Security patches will be applied immediately and affected systems will be isolated
  • A detailed investigation of the incident will be conducted by an independent third party.
  • A compensation policy for affected users will be considered based on the nature and extent of the breach

9
Privacy Policy Updates

Whenever fickle updates this Privacy Policy, a notification will be sent to your registered email and the date and summary of changes will be published on the website. For significant changes, you will be notified at least 14 days before they take effect.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. If you do not agree to the updated policy, you always have the option to close your account.

10
Privacy-Related Contact

For any questions about data protection, exercising your rights, or this policy, please reach out to our Data Privacy Team:

📧 Email
privacy@fickle.ws
💬 Live Chat
Active 24/7
⏱️ Response Time
Up to 30 days
🌐 Supported Languages
Bengali & English

For privacy-related complaints or data deletion requests, send an email with "Privacy Request" in the subject line. Processing will begin only after your identity has been verified.

Your Rights Over Your Data

Right to Access
You can find out at any time what information Fickle holds about you. Full details will be provided within 30 days of your request.
Right to Rectification
If any details — such as your name, mobile number, or other information — are incorrect, you may submit a correction request. Updates are typically processed within 7 days.
Right to Erasure
You may request deletion of data that is not required by law to be retained. Closing your account also gives you the option to have additional data removed.
Data Portability
You can request a download of your data in JSON or CSV format — whether you're moving to another platform or just want a personal record.
Right to Restrict Processing
You may request that the processing of your data be temporarily restricted while an investigation or dispute is ongoing.
Right to Object
You can object to marketing communications, profiling, or automated decision-making at any time, with no reason required.

FAQs

Getting started with cricket betting on Fickle is straightforward. Log in and head to the Sports Events section, then select the cricket tab. You'll find a full list of matches including Bangladesh international fixtures, IPL, BPL, and all major tournaments worldwide. Click on any match to explore the available betting markets — match winner, toss, first wicket, total runs, top run-scorer, and more. Choose your preferred odds, enter your stake, and hit "Confirm Bet". During live matches, you'll also have access to in-play betting, where odds update in real time as the match progresses.

This is an important question, and Fickle has a clear policy on it. If a match is completely abandoned with no result declared, all bets are fully refunded — no deductions. However, if a result is determined via the Duckworth-Lewis method or another official method, bets will be settled based on that official result. If a match is suspended after partial play, in cricket a match is generally considered complete once one innings has been fully played. For in-play bets, decisions are made based on the state of play at the time of suspension. For any further clarification, feel free to reach out via Live Chat.
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Play Safe, Enjoy with Peace of Mind

Your information is fully secure at Fickle. Register now and start Bangladesh's most trusted gaming experience.

SSL Secured Data Is Never Sold Your Control
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