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Fickle FAQ — all your questions answered in one place

Have questions about payments, your account, bonuses, VIP, or anything else? Find the answers here. Search below or browse by category.

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Fickle's VIP program has 5 levels in total. Points are earned on every bet placed, and your level is determined by the points you accumulate.

LevelMonthly BetsExclusive Benefits
Bronze৳0–৳50,0005% monthly cashback, priority support
Silver৳50,001–৳2,00,0008% cashback, faster withdrawals, birthday bonus
Gold৳2,00,001–৳5,00,00012% cashback, dedicated account manager
Platinum৳5,00,001–৳15,00,00015% cashback, exclusive tournaments, higher limits
Diamond৳15,00,001+20% cashback, personal host, custom offers
VIP levels are updated at the start of each month based on your total wagers from the previous month. Diamond members receive priority withdrawals.

Fickle supports the most popular payment methods in Bangladesh. See the full list below:

Payment MethodMinimumProcessing Time
bKash৳500Instant
Nagad৳500Instant
Rocket৳500Instant
USDT (TRC-20)$1010–30 minutes
Bitcoin$20Network dependent

For withdrawals to bKash/Nagad/Rocket, funds arrive within 1–3 hours once KYC is verified. Crypto withdrawals have no hidden fees. One thing to keep in mind — it's recommended to use the same method for both deposits and withdrawals.

Bank transfer and Visa/Mastercard support coming soon.

Absolutely. fickle's website is fully mobile-responsive. Just open fickle.ws in any browser on your Android or iPhone — Chrome, Safari, Firefox — and start playing right away.

  • Login, deposit, bet, and withdraw — everything works right from your mobile browser.
  • Game loading optimized — runs smoothly even on slow internet.
  • On iOS Safari, tap "Add to Home Screen" to get an app-like icon on your device.
  • Installing as a PWA on Android also enables push notifications.
However, downloading the native Android app reduces battery and data usage slightly, and loading times are faster.

Forgetting your password happens to everyone — no need to worry. You can set a new one in just a few minutes:

  • Go to fickle.ws/login and click the "Forgot Password?" link.
  • Enter your registered mobile number or email address and tap "Send".
  • A 6-digit OTP or reset link will be sent — use it within 5 minutes.
  • Enter a new password (at least 8 characters, including one number and one special character).
  • All done — your password has been reset. You can now log in with your new password.
If you don't receive the OTP, wait 1 minute and check your spam folder. If it still hasn't arrived, contact us via live chat.

All Fickle promotions and bonus offers are available directly on the platform. After logging in, click the "Offers" or "Promotions" banner on the homepage to see all active offers.

  • Daily Offers: Your login bonus is updated each day you log in.
  • Weekly Promotions: A new reload bonus and cashback offer every Monday.
  • Monthly Tournaments: slots and Sports tournaments are announced at the start of each month.
  • Special Events: Extra bonuses are available during IPL, World Cup, and Eid.

Turn on notifications so you never miss a promotion — new offers will be sent via SMS and email. You can manage your notification preferences from Account Settings.

Some offers come with turnover requirements — all terms are clearly stated on the offer's detail page.

Your full gaming and financial history on Fickle is available from the account dashboard. After logging in, click the profile icon in the top right corner.

  • Betting History: The "My Bets" tab shows a full record of all bets placed over the past 90 days, including results and win/loss amounts.
  • Financial Transactions: Visit the "/financial-transactions" page — all deposits and withdrawals are listed there with dates and amounts.
  • Monthly Report: A monthly summary is sent to your email with your net results.
  • Record Download: Up to 3 months of history can be downloaded as a CSV file.
For records older than 90 days, email support — they'll be sent to you within 48 hours.

To make a withdrawal on fickle, you'll need to complete a one-time KYC (Know Your Customer) verification. It may sound involved, but it's actually quite straightforward.

Required Documents:

  • National ID Card (NID) — clear photos of both front and back
  • Passport (optional, if NID is unavailable)
  • Selfie — a photo of you holding your NID
  • Proof of address (utility bill or bank statement dated within the last 3 months — where applicable)

How to upload: Go to Account → Settings → "Identity Verification" tab and upload your files. JPEG, PNG, and PDF formats are accepted; maximum file size is 5MB.

ScenarioVerification Time
Processed during business hours2–4 hours
At night or on holidays8–24 hours
Document IssueSupport will reach out to you
KYC verification is a one-time process. Submitting clear, legible photos helps speed things up.
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Learn About the Fickle Support System

Live Chat Support
Bengali live chat available 24/7. Responses typically come within 3 minutes, and even complex issues are resolved quickly through this channel.
Email Support
For detailed issues or KYC-related matters, email support@fickle.ws. You'll receive a thorough response within 24 hours.
Help Center
Find answers to common questions through our self-service articles and video guides. Resolve issues on your own, with no waiting.
Secure Account Assistance
If you suspect your account has been hacked or notice any suspicious transactions, contact the emergency support line immediately — your account can be locked right away.
Full support in Bengali
Fickle's support team is Bangladeshi. Explain your issue in your native language — no language barrier, ever.
Fast Resolution Guaranteed
3 minutes on live chat, 24 hours by email — that's our SLA. If an issue isn't resolved within the given timeframe, the support manager will escalate it.

Fickle FAQ — Why Is This Page So Important?

Millions of users visit Fickle every day, and many of them occasionally have quick questions — doubts about payments, queries about account verification, or curiosity about VIP perks. Having all those answers in one place saves time. That's exactly what our FAQ page is here for.

New questions are added to this FAQ page regularly. If you don't find the answer you're looking for, ask via live chat — your question may well be added to the FAQ in the future.

The most common questions about payments

Payment questions are the most common among Bangladeshi users — especially around deposits and withdrawals via bKash and Nagad. On Fickle, withdrawals are typically processed within 1 to 3 hours. However, pending KYC verification can hold up a withdrawal, so it's best to complete your KYC right after registering.

Stay on top of your account security

Account security is also an important topic on fickle's FAQ page. Keep your password strong, enable two-factor authentication, and never share your login details with anyone. If you notice any suspicious activity, contact support immediately.

From the VIP program to the KYC process — fickle's FAQ page guides you clearly through every topic. Whether you're a new member or a seasoned player, this page serves as a reliable reference.

Didn't find what you were looking for? Get in touch directly

Live Chat
Start chatting now. Talk to us in Bengali and get a resolution in an average of 3 minutes.
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Email
For detailed issues, email us — you'll get a response within 24 hours.
support@fickle.ws
Support Page
For issues with financial transactions, go directly to the transactions page.
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